Job Title:
Operations Manager
Location:
 South-West
Salary:
 Negotiable
Start Date:
T.B.A

Job Description
If you are an accomplished security professional seeking a unique and exciting challenge, then do not miss out on this opportunity.

Based in the South-West, you will provide the company and its clients with consistently high standards of Security, Risk Management and Client Service.

You will oversee Security Guarding management, staff training, risk management and strategic awareness coupled with all administrative and site management duties.

You will be tasked with managing a designated portfolio of contracts of up to 2,000 Security Officers, Site-Supervisors and Roving Supervisors, ensuring that they are trained to the complete satisfaction of the customer and management to fulfill each position and meeting the commercial objectives of all sites in the portfolio, and providing an excellent service to the customer whilst achieving budgeted targets/margins.

Work is performed both in the field and in a fast-paced office setting with frequent interruptions from customer phone calls, Security Officers, Supervisors and Administrative staff. Work is also performed in all kinds of weather conditions.

As well as maintaining full staff levels on the site, you will be asked to review the performance of all staff members and make sure they are fully prepared to carry out their job to the required levels.

You must have at least 5 years experience of managing a portfolio of clients within the security industry. Membership of a professional body would be beneficial.

You will be tasked with ensuring the best possible service is provided to clients and that standard and procedures are thoroughly reviewed with improvements implemented wherever possible.

You will also be asked to manage and control the response to all incidents and ensure the deployment of staff is effective during any state of alert.

In return you will receive an excellent package and the chance to work for an organisation which prides itself on the organic growth of its staff.
Candidate Profile:  
AN organised individual with Bachelor's Degree or equivalent OR 5 years experience in lieu of education requirements. Applicants with a combination of education and experience that provides the required knowledge, skills and abilities will be favorably considered. Must be an ex-officer with minimum rank of ASP in the Police Force or its equivalent in the Armed Forces.

  • Be able to communicate effectively at all levels across the business; with Staff, Contractors Clients and General public.
  • Be able to work calmly under pressure managing emergency situations
  • Be able to design and implement new security strategies and procedures, including providing regular Security advice and training
  • Be computer literate, with ongoing current knowledge of security surveillance systems
  • Be able to work effectively under own initiative
  • Be willing to undertake further training as required
The statements contained in this job description reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required and the scope of responsibility. It should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas.

Competencies ( as demonstrated through experience, training, and/or testing):
  • Understanding of security operations.
  • Ability to lead and manage personnel
  • Familiarity with security technology and emerging trends.
  • Ability to work directly with internal and external client(s) to clearly articulate business drivers and business requirements
  • Strong program / project management skills and experience.
  • Experience with developing measurable key performance indicators and delivering status reports, business metrics, and business plans.
  • Strong analytical skills; ability to identify, define, prioritize, resolve problems and draw supportable conclusions
  • Proficient user of MS Office applications including Word, Excel, PowerPoint, Access and Outlook.
  • Knowledge of business operations management, human resources administration, and financial analysis
  • Planning, organizing and leadership skills
  • Strong oral and written communications skills.
  • Strong customer service and service delivery orientation.
  • Ability to interact effectively at various social levels and across diverse cultures.
  • Ability to be an effective leader and member of project teams.
  • Ability to facilitate progressive change.
  • •Ability to take initiative and achieve results.
  • Ability to work independently, multitask and adapt easily to changes in the work environment.
Working Conditions and Physical/Mental Demands
With or without reasonable accommodation, a candidate must have the physical and mental capacity to effectively perform all essential functions described. In addition to other demands, the demands of the job include:
  • Successful passage of background, reference, psychological, and controlled substance tests, in addition to any mandatory licensing/professional membership requirements.
  • Must be able to maintain composure in dealing with authorities, executives, clients, staff and the public, occasionally under conditions of urgency and in pressure situations.
  • Seeing, hearing, speaking, and writing clearly in order to communicate with employees and clients, observe and report incidents, and direct others.
  • Close vision, distance vision, and ability to adjust focus.
  • May be exposed to or required to handle sensitive and confidential information.
  • The statements contained in this job description reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required and the scope of responsibility. It should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas.
How to apply
To apply, please quote the name of the desired position as the subject of your mail and send your most recent curriculum vitae (prepared as a Microsoft word document and saved with your full names) to us at
jobs@arounddclock.com within two weeks of this advertisement.